Healthcare IT Operations Analyst II

Overlake Medical Clinics; Bellevue (WA); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Low-cost medical insurance

Tuition reimbursement

Retirement match

Free parking

Transit passes

Job summary

Overlake Medical Clinics is seeking a Customer Service Analyst II specialized in Operations to support Overlake system users on and off campus. You will troubleshoot issues, escalate appropriately, and mentor CSA I while assisting the external helpdesk vendor as needed.

The role is full-time, daytime shift (7:00 am–3:30 pm), with a strong emphasis on customer service and collaboration with hospital IT teams. A High School diploma and IT skills are required, with A+ certification preferred.

Qualifications

• High school diploma is required.
• Microsoft A+ certification highly desired.
• One-year prior experience with SCCM, Active Directory, and Virtual Desktop Imaging required.
• Two-year prior customer service experience. Healthcare experience preferred.
• Demonstrated ability to diagnose and correct systems and user problems with strong customer service.
• Training in customer services, phone support, Microsoft Office products, or IT basics is desired.

Responsibilities

• Provide support to Overlake system users on or off the Overlake Campus.
• Troubleshoot issues and escalate to the proper team.
• Mentor CSA I and perform CSA Level 1 responsibilities.
• Provide secondary support to outside helpdesk vendor.

Skills

Interpersonal skills

Customer service

Oral and written communication

Troubleshooting

Education

High school diploma

Microsoft A+ certification (desirable)

Tools

SCCM

Active Directory

Virtual Desktop Imaging

Microsoft Office

Job description

Overlake Medical Clinics is seeking a Customer Service Analyst II specialized in Operations to support Overlake system users on and off campus. You will troubleshoot issues, escalate appropriately, and mentor CSA I while assisting the external helpdesk vendor as needed.

The role is full-time, daytime shift (7:00 am–3:30 pm), with a strong emphasis on customer service and collaboration with hospital IT teams. A High School diploma and IT skills are required, with A+ certification preferred.