Healthcare IT Support Analyst - Hybrid (Contract)

TEKsystems; Canonsburg (Washington County); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off/Leave (PTO)

Job summary

TEKsystems in Canonsburg, PA is seeking an IT Support Technician for a contract role. You will troubleshoot hardware and software issues and assist providers, physicians and patients with portal or technical problems.

You will also handle technical investigations, vendor coordination, and collaboration with manufacturer program teams to ensure timely resolutions and maintain service levels.

Qualifications

• Experience diagnosing hardware and software issues.
• Ability to support providers, physicians and patients.
• Familiarity with ticketing systems and remote support tools.

Responsibilities

• Review application logs and validate workflow status.
• Investigate API failures and data conversions.
• Provide support to providers/physicians and patients for portal or technical issues.
• Coordinate with vendor/program teams and manage tickets.

Skills

Troubleshooting hardware

Troubleshooting software

Customer support

Ticketing systems

Tools

Ticketing systems

Remote support tools

Job description

TEKsystems in Canonsburg, PA is seeking an IT Support Technician for a contract role. You will troubleshoot hardware and software issues and assist providers, physicians and patients with portal or technical problems.

You will also handle technical investigations, vendor coordination, and collaboration with manufacturer program teams to ensure timely resolutions and maintain service levels.