Hospital IT Helpdesk Analyst I (Contract)

Partner's Consulting, Inc.; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 28,000 - 39,000; Part time

Job summary

Partner's Consulting, Inc. is seeking a Support Analyst I in Philadelphia, PA for a contract assignment. The role covers Tier 1 service desk support for hardware, software, and OS issues, with emphasis on patient-care environments.

The ideal candidate has hands-on experience with PC deployment, printers, and IT equipment, plus strong customer service, communication, and documentation skills. Travel to offsite locations may be required.

Qualifications

• Experience in deploying PCs, printers, and IT equipment.
• A+ certification is required.
• Network+ and Security+ certifications (CompTIA) are preferred.
• 3 to 5 years of experience with Service Desk or EUD support.
• Driver's license required for offsite locations.

Responsibilities

• Handle Tier 1 issues and resolve basic hardware, software, and OS problems.
• Record call log details accurately and monitor queues.
• Escalate Tier 2 issues to appropriate resource when needed.
• Maintain knowledge of IS applications, hardware, and OS platforms.
• Serve as the first contact for the IS department and liaison with clients.
• Follow service desk standards and ensure high-quality customer service.

Skills

Customer service

Communication

Documentation

Problem solving

Team player

Education

High school degree

Some college or technical training

A+ certification

Network+ certification

Security+ certification

Tools

PCs

Printers

Networking

Telecommunications hardware

Remote support tools

Job description

Partner's Consulting, Inc. is seeking a Support Analyst I in Philadelphia, PA for a contract assignment. The role covers Tier 1 service desk support for hardware, software, and OS issues, with emphasis on patient-care environments.

The ideal candidate has hands-on experience with PC deployment, printers, and IT equipment, plus strong customer service, communication, and documentation skills. Travel to offsite locations may be required.