Healthcare Tech Support Analyst (L1) - Hybrid

Synthesishealth; Huntington (WV); Hybrid; USD 42,000 - 46,000; Full time

Job summary

Synthesis Health in Huntington, WV is seeking a detail-oriented Support Analyst (L1) to join our mission-driven team. You will be the first point of contact for customers, perform initial triage, and resolve straightforward issues across clinical, technical, and interfacing domains.

This individual-contributor role requires good communication, solid troubleshooting, and the ability to document clearly. On-call availability and a hybrid work schedule in Huntington, WV are expected, with training

Qualifications

• High school diploma or equivalent.
• 1–2 years in customer or technical support.
• Strong communication and troubleshooting skills.

Responsibilities

• Serve as first contact via phone, email, and omni-channel tools.
• Performs initial diagnosis and triage to determine escalation path.
• Resolve straightforward issues and provide workarounds.
• Escalate complex issues with full triage notes to specialists.
• Update tickets with resolution type, category, and evidence.
• Educate customers on software/hardware and best practices.

Skills

Customer support

Troubleshooting

Communication

Multi-tasking

Documentation

Education

High school diploma

Tools

Ticketing systems

MS Office

Job description

Synthesis Health in Huntington, WV is seeking a detail-oriented Support Analyst (L1) to join our mission-driven team. You will be the first point of contact for customers, perform initial triage, and resolve straightforward issues across clinical, technical, and interfacing domains.

This individual-contributor role requires good communication, solid troubleshooting, and the ability to document clearly. On-call availability and a hybrid work schedule in Huntington, WV are expected, with training