Healthcare IT Support Specialist (Hybrid)

TEKsystems; Pittsburgh (Allegheny County); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Job summary

TEKsystems is seeking a Help Desk Support professional for a hybrid role in Pittsburgh. The position combines Tier 2 technical support, application support, and production operations for healthcare technology platforms.

Onsite training and support are required as part of a hybrid work arrangement. You will troubleshoot complex issues, coordinate with development teams and vendors, and ensure reliable incidents management across systems and integrations.

Qualifications

• Tier 2 Help Desk experience with enterprise applications.
• Experience in application/support environments with healthcare or tech focus preferred.
• Strong incident management and escalation skills.
• Ability to analyze logs, performance metrics and interfaces.
• Experience with user access issues and API/integration troubleshooting.
• Knowledge of SFTP/file transfer processes and related tooling.
• Excellent customer service and communication skills.
• Proficiency in Microsoft 365 administration.
• Ability to document procedures and solutions clearly.

Responsibilities

• Provide Tier 2 technical support for business applications, portals, integrations, and workflow systems.
• Troubleshoot complex issues including user access, application performance, data processing, APIs, file transfers, and email/SMS/fax integrations.
• Investigate incidents via logs, workflow checks, queue management, and production monitoring.
• Support clinicians, staff, and internal stakeholders across departments.
• Monitor health of applications, jobs, integrations, and message queues; triage issues.
• Manage incidents via ticketing systems; document findings and ensure timely resolution.
• Escalate and coordinate with development, engineering, and third-party vendors.
• Validate fixes, perform UAT, and verify production deployments.
• Assist with system implementations, config updates, and new programs.
• Maintain knowledge base and troubleshooting documentation.

Skills

Tier 2 Help Desk

Application Support

Desktop Troubleshooting

Incident Management

Root Cause Analysis

Ticket Management

User Account Administration

System Monitoring

Log Review and Analysis

API & Integrations

SFTP Troubleshooting

Customer Service

Microsoft 365

Technical Documentation

Tools

ServiceNow

Jira

Zendesk

Salesforce

Job description

TEKsystems is seeking a Help Desk Support professional for a hybrid role in Pittsburgh. The position combines Tier 2 technical support, application support, and production operations for healthcare technology platforms.

Onsite training and support are required as part of a hybrid work arrangement. You will troubleshoot complex issues, coordinate with development teams and vendors, and ensure reliable incidents management across systems and integrations.