Healthcare IT Support Analyst

UP Health System – Portage

Hancock Township (MI)

On-site

USD 30,000 - 39,000

Full time

2 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid time off (PTO)

Tuition Assistance

401(k) with company match

Job summary

UP Health System - Portage in Michigan is seeking a Technical Analyst to join our IT support team on site in Hancock Township. You will handle end-user requests, diagnose issues, and provide desktop training and basic hardware support while maintaining SLA adherence.

We value critical thinking, calm under pressure and strong customer service in a fast-paced healthcare environment. Full benefits and professional growth await.

Qualifications

Minimum education: high school diploma or equivalent.
Associate's degree preferred for applicants.
Ability to diagnose and resolve basic IT incidents.
Strong customer service and communication skills.

Responsibilities

Enter support requests into tracking system and assign ticket numbers.
Interviews customer to determine nature and scope of the issue.
Diagnoses, resolves and closes customer issues according to SLA.
Escalates complex issues to higher level support when necessary.
Provides end-user desktop training and minor hardware repairs.
Provides support for desktop operating systems and assists with account access, password resets, and user privileges.
Provides after hours and on-call support as needed.

Skills

Critical thinking

Problem solving

Customer service

Education

High school diploma or equivalent

Associate's degree (Preferred)

Job description

We value critical thinking, calm under pressure and strong customer service in a fast-paced healthcare environment. Full benefits and professional growth await.

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