Technical Analyst — IT Support & Desktop Specialist

Lifepoint Health Careers; Hancock Township (MI); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Vision coverage

401(k) plan

Paid time off

Job summary

UP Health System - Portage, part of Lifepoint Health, is seeking a Technical Analyst to enter support requests, interview users, diagnose issues, and provide desktop support and on-call assistance in Portage, Michigan.

The role requires a high school diploma (Associate's preferred), critical thinking, and the ability to work under pressure. Valid Michigan driver's license is required. Comprehensive benefits are offered with competitive compensation.

Qualifications

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Licenses: Valid driver's license in State of Michigan

Responsibilities

• Enters support requests into tracking system and assigns ticket number.
• Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
• Diagnoses, resolves and closes customer issues according to service level guidelines for basic incidents and requests.
• Promptly escalates issues to higher level technical support or management when necessary.
• Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
• Provides support desktop operating systems and assists with account access, password resets, and user access privileges.
• Provides after hours and on-call support as needed.

Skills

Critical thinking

Decisive judgment

Independent work

Stress management

Education

High school diploma or equivalent

Associate's degree (Preferred)

Job description

UP Health System - Portage, part of Lifepoint Health, is seeking a Technical Analyst to enter support requests, interview users, diagnose issues, and provide desktop support and on-call assistance in Portage, Michigan.

The role requires a high school diploma (Associate's preferred), critical thinking, and the ability to work under pressure. Valid Michigan driver's license is required. Comprehensive benefits are offered with competitive compensation.