Technical Analyst

UP Health System – Portage; Hancock Township (MI); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid time off (PTO)

Tuition Assistance

401(k) with company match

Job summary

UP Health System - Portage in Michigan is seeking a Technical Analyst to join our IT support team on site in Hancock Township. You will handle end-user requests, diagnose issues, and provide desktop training and basic hardware support while maintaining SLA adherence.

We value critical thinking, calm under pressure and strong customer service in a fast-paced healthcare environment. Full benefits and professional growth await.

Qualifications

• Minimum education: high school diploma or equivalent.
• Associate's degree preferred for applicants.
• Ability to diagnose and resolve basic IT incidents.
• Strong customer service and communication skills.

Responsibilities

• Enter support requests into tracking system and assign ticket numbers.
• Interviews customer to determine nature and scope of the issue.
• Diagnoses, resolves and closes customer issues according to SLA.
• Escalates complex issues to higher level support when necessary.
• Provides end-user desktop training and minor hardware repairs.
• Provides support for desktop operating systems and assists with account access, password resets, and user privileges.
• Provides after hours and on-call support as needed.

Skills

Critical thinking

Problem solving

Customer service

Education

High school diploma or equivalent

Associate's degree (Preferred)

Job description

Your Experience Matters. Up Health System- Portage part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. By joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

At Portage Hospital- Portage

We are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

How You'll Contribute

• Enters support requests into tracking system and assigns ticket number.
• Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
• Diagnoses, resolves and closes customer issues according to service level guidelines for basic incidents and requests.
• Promptly escalates issues to higher level technical support or management when necessary.
• Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
• Provides support desktop operating systems and assists with account access, password resets, and user access privileges.
• Provides after hours and on-call support as needed.

Why join us

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

Technical Analyst

What we're looking for

• Minimum Education High school diploma or equivalent

Associate's Degree (Preferred)

• Years of relevant experience may be substituted for required education.

Required Skills

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Licenses

• Valid driver's license in State of Michigan

More About UP Health System - Portage

UP Health System - Portage has been serving Michigan's Western Upper Peninsula since 1896. It supports a multi-specialty medical community with over 40 physicians, and more than a dozen allied health professionals. The main campus features a 36-bed hospital, accredited as a chest pain center by the Society of Cardiovascular Patient Care (SCPC). UP Health System - Portage was the first in the state to achieve Level III ACC (American College of Cardiology) verification as a trauma center. Additional services include dedicated physician hospitalists, cardiopulmonary services, elective and emergency orthopedics, women's health, general surgery, hematology and oncology, internal medicine, sports medicine and rehabilitation and sports medicine, x-ray and diagnostics (including MRI, mobile PET scan, 64-slice CT scanner, nuclear imaging, and 3D mammography), an advanced wound care center, a sleep lab, two Express Care walk-in clinics, a regional dialysis unit, pharmacy services, laboratory services, home care, and a 60-bed senior living community.

UP Health System- Portage

Our Community

With small communities and big ideas, Michigan's Upper Peninsula is the perfect place for people to explore their many interests. Visit the art galleries, and museums, walk along the beaches of Lake Superior, hike, bike, and explore the beautiful nature trails. Wrap yourself up in a blanket of bright stars, clean air and open water. Hancock is a community that brings together small-town values, rich history and a four-season wonderland for outdoor enthusiasts - without long commute times or congested highways. The Keweenaw is home to two universities - Michigan Technological University and Finlandia University. The community benefits from the diversity, culture and high standards of living contributed to our small town. We often call the Keweenaw the "Copper Country" because of the amount of natural "float" copper found in the area. In fact, at 90% pure, much of the copper is the purest copper in the world. Welcome, to the Keweenaw Peninsula!

EEOC Statement

UP Health- Portage is an Equal Opportunity Employer. Marquette General Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.