Healthcare IT Support Specialist – Patient-Centric Tech

Optum; Michigan; On-site; USD 33,000 - 59,000; Full time

Benefits offered by this job

Benefits package

Job summary

Optum in the United States (Michigan area) is seeking an IT Support Specialist to deliver Tier I and II technical support across the organization. You will document issues, assist in root cause analyses, and coordinate with vendors for complex resolutions while maintaining asset and workload records.

The role emphasizes customer service, training others, and ensuring adherence to HIPAA and security policies. A strong focus on proactive maintenance and efficient service delivery is expected.

Qualifications

• High school diploma or GED or higher.
• 2+ years of technical support experience.
• 2+ years of deployment, repair and maintenance of computer hardware (workstations, laptops, IP phones, smartphones, tablets, printers, copiers, scanners).
• 2+ years of deployment, repair and maintenance of software (Microsoft Office Suite, Windows OS).
• Ability to lift 40 lbs, navigate buildings, and travel within the service delivery area with reliable transportation.

Responsibilities

• Document incidents and perform root cause analysis in ticketing systems.
• Provide training or knowledge-sharing sessions for end-users.
• Participate in or lead small IT projects (system upgrades, rollouts, infrastructure changes).
• Ensure compliance with security policies, data protection, and healthcare regulations (HIPAA).
• Monitor and manage IT inventory and spare parts.
• Collaborate with third-party vendors for advanced troubleshooting and support.
• Perform routine maintenance on systems and devices to prevent failures.
• Ensure SLAs are met for response and resolution times.

Skills

Technical support

Hardware maintenance

Software troubleshooting

Customer service

Communication skills

Education

High School Diploma/GED

Tools

Microsoft Office

Windows OS

IP phones

Printers

Scanners

Job description

Optum in the United States (Michigan area) is seeking an IT Support Specialist to deliver Tier I and II technical support across the organization. You will document issues, assist in root cause analyses, and coordinate with vendors for complex resolutions while maintaining asset and workload records.

The role emphasizes customer service, training others, and ensuring adherence to HIPAA and security policies. A strong focus on proactive maintenance and efficient service delivery is expected.