Healthcare IT Support Analyst — On-Call

UP Health System; Michigan; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Benefits

PTO & disability

Tuition assistance

Employee wellness

Career development

Job summary

UP Health System - Portage, part of Lifepoint Health, is seeking a Technical Analyst to join our Portage team in Michigan. You will enter support requests, interview customers to diagnose issues, and provide end-user desktop support, with after-hours on-call as needed.

This role emphasizes clear communication and timely resolution to maintain patient care operations. Ideal candidates have a high school diploma (associate degree preferred), strong critical thinking, and valid Michigan driver's

Qualifications

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Responsibilities

• Enters support requests into tracking system and assigns ticket number.
• Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
• Diagnoses, resolves and closes customer issues according to service level guidelines for basic incidents and requests.
• Promptly escalates issues to higher level technical support or management when necessary.
• Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
• Provides support desktop operating systems and assists with account access, password resets, and user access privileges.
• Provides after hours and on-call support as needed.

Skills

Critical thinking

Decisive judgment

Work with minimal supervision

Education

High school diploma or equivalent

Associate's degree (Preferred)

Job description

UP Health System - Portage, part of Lifepoint Health, is seeking a Technical Analyst to join our Portage team in Michigan. You will enter support requests, interview customers to diagnose issues, and provide end-user desktop support, with after-hours on-call as needed.

This role emphasizes clear communication and timely resolution to maintain patient care operations. Ideal candidates have a high school diploma (associate degree preferred), strong critical thinking, and valid Michigan driver's