Onsite IT Support Analyst - Grayling & Gaylord, MI

Munson Healthcare; Grayling (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Munson Healthcare in Grayling, MI is seeking a Technical Support Analyst to join our on-site IT team. The role focuses on implementing and supporting IT equipment, troubleshooting issues, and maintaining documentation.

This full-time position offers day shifts at Grayling and Gaylord locations, with opportunities to work with senior staff and vendors, and to contribute to reliable patient-centric technology services.

Qualifications

• Bachelor’s degree or equivalent in CIS/MIS/IS/CS/Engineering/Business Admin with information systems focus.
• Related field degree with one year of experience accepted.
• Associate degree with two years of related experience required.
• High school diploma with four years related CIS/MIS/IS/CS/Engineering experience.

Responsibilities

• Assist in configuration, maintenance and installation of IT equipment.
• Provide operational support and document hardware/software service requests.
• Monitor tickets, troubleshoot issues and escalate as needed.
• Work with vendors/IS staff to resolve application, OS, desktop, network and hardware issues.
• Maintain security and manage multiple tasks with minimal supervision.
• Provide one-on-one education to users.
• Perform other duties as assigned.

Skills

Technical support

IT equipment setup

Troubleshooting

Documentation

Education

Bachelor's Degree (or the equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems

Bachelor's degree (or the equivalent) in related field (e.g. statistics, mathematics, physics) with one-year related experience

Associate degree (or the equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems and two years of related experience

High school diploma or GED and fouryears experience equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems

Job description

Munson Healthcare in Grayling, MI is seeking a Technical Support Analyst to join our on-site IT team. The role focuses on implementing and supporting IT equipment, troubleshooting issues, and maintaining documentation.

This full-time position offers day shifts at Grayling and Gaylord locations, with opportunities to work with senior staff and vendors, and to contribute to reliable patient-centric technology services.