Healthcare IT Operations Support Analyst II

Overlake Medical Center & Clinics; Bellevue (WA); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement

Retirement plan matching

Free parking

Orca transit passes

Job summary

Overlake Medical Center & Clinics in Bellevue, WA is seeking a Customer Service Analyst II to support hospital information systems and users. The role emphasizes troubleshooting, mentoring CSA I, and coordinating with external helpdesk vendors.

The position is full-time, day shift (1.0 FTE, 40 hours/week) with a Mon-Fri schedule from 7:00 am to 3:30 pm. Strong customer service and IT skills are essential, with healthcare experience preferred.

Qualifications

• High school diploma is required.
• Microsoft A+ certification highly desired.
• One-year prior experience with SCCM, Active Directory, and Virtual Desktop Imaging required.
• Two-year prior customer service experience. Healthcare experience preferred.
• Demonstrated ability to diagnose and correct systems and user problems with strong customer service.
• Training in customer services, phone support, Microsoft Office or IT basics desired.

Responsibilities

• Provide helpdesk support to Overlake system users on and off campus.
• Troubleshoot and escalate issues to the appropriate team.
• Assist and mentor CSA I and cover for outside helpdesk vendor.
• Assist physicians, staff, patients and visitors as customers.

Skills

Customer service

Interpersonal skills

Communication skills

Troubleshooting

Problem diagnosis

Education

High school diploma

Tools

SCCM

Active Directory

Virtual Desktop Imaging

Microsoft Office

Job description

Overlake Medical Center & Clinics in Bellevue, WA is seeking a Customer Service Analyst II to support hospital information systems and users. The role emphasizes troubleshooting, mentoring CSA I, and coordinating with external helpdesk vendors.

The position is full-time, day shift (1.0 FTE, 40 hours/week) with a Mon-Fri schedule from 7:00 am to 3:30 pm. Strong customer service and IT skills are essential, with healthcare experience preferred.