Healthcare IT Helpdesk Analyst – On-Call

MACON HOSPITAL INC; Lafayette (TN); On-site; USD 23,000 - 40,000; Full time

Job summary

Macon Hospital Inc. in Lafayette, Tennessee, is seeking an IT Helpdesk Analyst to provide first-line technical support for employees, contractors, healthcare providers, and other 3rd parties.

The role will document and troubleshoot calls, emails, and tickets, support standard operating systems and productivity applications, and assist with medical software such as EHR, PACS, RIS, LIS, and other solutions. An on-call schedule is required.

Qualifications

• High School diploma; computer knowledge required in the troubleshooting of computer systems.
• Experience in managing computers and networks in a hospital/healthcare setting preferred.
• Excellent communication and organizational skills; ability to work with physicians and staff.

Responsibilities

• Provide initial first-line support for incoming technical issues via calls, emails, and tickets.
• Document and troubleshoot issues in the ticketing system; support IoT/IoMT devices as needed.
• Assist with EHR, PACS, RIS, LIS and other clinical software; participate in on-call schedule.

Skills

Computer troubleshooting

Communication skills

On-call readiness

Education

High School diploma

Job description

Macon Hospital Inc. in Lafayette, Tennessee, is seeking an IT Helpdesk Analyst to provide first-line technical support for employees, contractors, healthcare providers, and other 3rd parties.

The role will document and troubleshoot calls, emails, and tickets, support standard operating systems and productivity applications, and assist with medical software such as EHR, PACS, RIS, LIS, and other solutions. An on-call schedule is required.