Healthcare Application Analyst II — On-Call Support

Cone Health; Greensboro (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Cone Health is seeking an Application Analyst to support clinical and business applications, with on-call responsibilities. The role emphasizes gathering and analyzing user needs, configuring systems, and maintaining data integrity across healthcare platforms.

Epic certification is strongly preferred to ensure effective engagement with the organization’s core software. The analyst will collaborate with technical teams and end users, participate in testing, and help implement system improvements

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• Epic certification (preferred) to be completed per policy timeline.

Responsibilities

• Collaborate with technical and end-user groups to ensure applications meet clinical and business needs during build and implementation.
• Analyze end-user workflows, data collection, and report details to inform design decisions; translate requirements into system configurations.
• Plan, prepare, and execute test scripts for application testing, releases, integrations, and user acceptance testing.
• Document test results, design changes, change control, system problems, and procedures per standards.
• Provide technical support, triage, and troubleshooting for complex applications.
• Monitor data quality, efficiency, operations, and data integrity; escalate issues as needed.
• Learn new technical concepts and healthcare applications; support implementation of third-party systems.
• Assist with integrating applications with cross-functional systems.
• Perform other duties as assigned.

Skills

User needs analysis

Test script execution

Troubleshooting

Cross-functional collaboration

Education

Bachelor's degree

Tools

Epic

Job description

Cone Health is seeking an Application Analyst to support clinical and business applications, with on-call responsibilities. The role emphasizes gathering and analyzing user needs, configuring systems, and maintaining data integrity across healthcare platforms.

Epic certification is strongly preferred to ensure effective engagement with the organization’s core software. The analyst will collaborate with technical teams and end users, participate in testing, and help implement system improvements