Remote IT Help Desk Analyst (Healthcare)

BHS Baptist Healthcare System; Kentucky; Hybrid; USD 36,000 - 54,000; Full time

Job summary

Baptist Health is seeking an IT Help Desk Analyst – Associate for a remote role requiring residency in KY or IN. Under supervision, you will troubleshoot software, hardware, and network issues for all BHS entities and guide users through template-driven solutions.

Escalate to second level support per guidelines using helpdesk tools. Preferred candidates hold an Associate degree with experience in technology or healthcare support, plus customer service exposure.

Qualifications

• Associate degree with one year of job-related experience or two years of direct experience in a technology or healthcare support related role in lieu of degree.
• Healthcare support experience preferred.
• Customer service experience preferred.
• Experience working in a healthcare setting preferred.

Responsibilities

• Provide software, hardware, and network troubleshooting and problem resolution to all BHS entities.
• Diagnose questions/problems and guide users through template driven solutions in a helpdesk environment.
• Escalate issues to proper second level support teams based on guidelines and procedures.

Skills

Help desk support

Customer service

Communication skills

Education

Associate degree in IT or healthcare support

Job description

Baptist Health is seeking an IT Help Desk Analyst – Associate for a remote role requiring residency in KY or IN. Under supervision, you will troubleshoot software, hardware, and network issues for all BHS entities and guide users through template-driven solutions.

Escalate to second level support per guidelines using helpdesk tools. Preferred candidates hold an Associate degree with experience in technology or healthcare support, plus customer service exposure.