Healthcare IT Help Desk Technician — Windows & 365 Support

Integrated Services for Behavioral Health; Piketon (OH); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Medical

Dental

Vision

401K w/ Employer Match

EAP

Job summary

Integrated Services for Behavioral Health (ISBH) is seeking an IT Help Desk Technician to support staff, providers, interns, and contractors across Ohio. Responsibilities include troubleshooting hardware, software, and network issues, managing user accounts, and documenting interactions in the ticketing system.

Travel to ISBH locations statewide is required. The role emphasizes customer service, timely ticket closure, and providing training on ISBH systems, with a pay range of $25.66–$30.06 per

Qualifications

• Associate’s degree in an IT-related field or completion of vocational/technical/business school, or equivalent IT certification required.

Responsibilities

• Provide first-level technical troubleshooting support via telephone, chat, remote tools, and in person.

Skills

A+ certification

3+ years helpdesk

Microsoft Windows

Microsoft 365

Network security

Customer service

Communication skills

Mobile device management

Wireless networking

Troubleshooting

Education

Associate degree in IT

A+ certification

Tools

Helpdesk ticketing system

Job description

Integrated Services for Behavioral Health (ISBH) is seeking an IT Help Desk Technician to support staff, providers, interns, and contractors across Ohio. Responsibilities include troubleshooting hardware, software, and network issues, managing user accounts, and documenting interactions in the ticketing system.

Travel to ISBH locations statewide is required. The role emphasizes customer service, timely ticket closure, and providing training on ISBH systems, with a pay range of $25.66–$30.06 per