Healthcare IT Help Desk Technician - HIPAA Compliant

Revel Staffing; Houston (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Revel Staffing in Houston, TX is seeking a customer-focused IT Help Desk analyst to support clinical and administrative staff with first-line technical issues and accessible, courteous service.

You will follow documented procedures, document incidents in the ticketing system, escalate more complex problems when needed, and maintain HIPAA-compliant handling of patient and organizational data while delivering professional, patient-friendly support.

Qualifications

• High school diploma or GED required.
• Active HIPAA compliance credential or training required.
• 1+ year of IT help desk, service desk, or related experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications.
• Strong verbal and written communication skills.
• Customer-first mindset with calm, professional demeanor under pressure.
• Strong attention to detail and documentation of support activity.
• Ability to handle confidential information with discretion.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues.
• Follow documented procedures, knowledge base articles, and internal support workflows.
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.
• Provide professional, patient, and customer-focused support to users of varying technical skill levels.
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.
• Support increased ticket and call volume during peak periods, system updates, and special projects.
• Assist with basic user account setup, access changes, and application support as needed.

Skills

Windows OS basics

Email handling

Customer service

Documentation and logging

Communication skills

Education

High school diploma or GED

HIPAA compliance credential or training

Tools

Ticketing system

VPN

Job description

Revel Staffing in Houston, TX is seeking a customer-focused IT Help Desk analyst to support clinical and administrative staff with first-line technical issues and accessible, courteous service.

You will follow documented procedures, document incidents in the ticketing system, escalate more complex problems when needed, and maintain HIPAA-compliant handling of patient and organizational data while delivering professional, patient-friendly support.