Healthcare IT Help Desk Technician

Revel Staffing; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Revel Staffing in Las Vegas, NV is seeking an IT Help Desk Analyst to provide first-line support for clinicians and administrative staff. You will respond to inbound calls, tickets, and emails, perform password resets, VPN and email troubleshooting, and document steps and resolutions in the ticketing system.

The role emphasizes patient data confidentiality, HIPAA compliance, and customer-focused service. Ideal candidates have basic Windows experience and strong communication, with 1+ year in a

Qualifications

• 1+ year IT help desk or service desk experience preferred.
• Basic understanding of Windows, email, VPN, and common business apps.
• Strong verbal and written communication with a customer-first mindset.
• Ability to handle confidential information with professionalism.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues, including password resets and access problems.
• Document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or IT leadership as needed.
• Provide professional, patient, and customer-focused support to users of varying technical skill levels.
• Maintain confidentiality and HIPAA compliance in all handling of data.

Skills

Help desk experience

Windows basics

Communication skills

Confidentiality and discretion

HIPAA compliance awareness

Education

High school diploma or GED

Job description

Revel Staffing in Las Vegas, NV is seeking an IT Help Desk Analyst to provide first-line support for clinicians and administrative staff. You will respond to inbound calls, tickets, and emails, perform password resets, VPN and email troubleshooting, and document steps and resolutions in the ticketing system.

The role emphasizes patient data confidentiality, HIPAA compliance, and customer-focused service. Ideal candidates have basic Windows experience and strong communication, with 1+ year in a