Healthcare IT Enablement Lead — Advanced Operations

Stryker; Kalamazoo (MI); À distance; USD 98 000 - 180 000; Plein temps

Résumé du poste

Stryker is seeking an Enablement Specialist, Advanced Operations to partner with cross-functional teams and drive scalable service capabilities for ProAssure solutions. The role emphasizes defining technical requirements, establishing support processes, and validating deployment readiness in enterprise environments.

You will guide operational planning, service strategy, and continuous improvement initiatives while mentoring colleagues and ensuring robust customer support and successful

Qualifications

• Bachelor's degree in CS/Engineering/Business/IT or 6+ years relevant experience.
• Minimum 4 years of healthcare IT (HIT) experience supporting IT infrastructure & IT teams within a healthcare environment.
• Experience supporting clinical end users through rounding and training.
• Knowledge of clinical integrations with third party systems and applications and experience managing a database-driven system.
• Travel up to 50% within the US; potential for international travel.
• US Citizenship.

Responsabilités

• Drive operational planning, service strategy, resource alignment, and continuous improvement to enhance scalability, quality, and efficiency of ProAssure services.
• Lead and contribute to strategic projects across ProAssure Services and cross-functional teams to improve processes, tools, technologies, and service delivery models.
• Enable ProAssure to support new solutions and services by partnering with cross-functional teams to assess operational requirements, define technical and support requirements, develop implementation and deployment approaches, establish support processes, and validate operational readiness.
• Conduct discovery and develop scalable service capabilities for new and evolving solutions by evaluating product deployment and utilization within customer environments, gathering insights on workflows and support requirements, and translate product and customer needs into best practices, deployment strategies, support models, documentation, training, tools, and operational processes.
• Identify opportunities to enhance serviceability, scalability, and operational efficiency across ProAssure-supported solutions and lead or influence.
• Act as a trusted technical partner to customer stakeholders, proactively anticipating needs, recommending improvements, and helping customers maximize the value and effectiveness of their clinical communication and workflow solutions.
• Mentor and provide technical guidance to other ProAssure members and internal stakeholders, sharing expertise, establishing best practices, and helping build organizational capabilities to support current and future solutions.
• Provide account coverage to ensure uninterrupted customer service.

Connaissances

Excel

Healthcare IT experience

Clinical end users support

MS Office

Cross-functional collaboration

Formation

Bachelor's degree in CS/Engineering/Business/IT

Outils

Database-driven system

Description du poste

Stryker is seeking an Enablement Specialist, Advanced Operations to partner with cross-functional teams and drive scalable service capabilities for ProAssure solutions. The role emphasizes defining technical requirements, establishing support processes, and validating deployment readiness in enterprise environments.

You will guide operational planning, service strategy, and continuous improvement initiatives while mentoring colleagues and ensuring robust customer support and successful