ProAssure Enablement Specialist, Advanced Ops (Remote)

Stryker; Oregon; Remote; USD 89,000 - 193,000; Full time

Job summary

The ProAssure Enablement Specialist, Advanced Operations at Stryker delivers advanced technical services and enablement for enterprise customers. You will partner with cross-functional teams to define requirements, develop deployment approaches, and validate operational readiness for new solutions and services.

You will drive continuous improvement, mentor colleagues, and act as a trusted technical partner to customers, ensuring scalable service delivery and strong application of clinical

Qualifications

• Bachelor's in CS/Engineering/BA/IT or 6+ years relevant experience
• Minimum 4 years of healthcare IT experience supporting IT infrastructure & teams in healthcare
• Experience supporting clinical end users through rounding and training
• Knowledge of clinical integrations with third-party systems and experience managing a database-driven system
• Travel up to 50% within the US with potential for international travel
• US Citizenship required

Responsibilities

• Partner with ProAssure Services leadership to drive operational planning, service strategy, resource alignment, and continuous improvement initiatives
• Lead and contribute to strategic projects and continuous improvement across ProAssure Services and cross-functional teams
• Enable ProAssure to support new solutions by defining requirements, developing deployment approaches, establishing support processes
• Conduct discovery and develop scalable service capabilities by evaluating deployments and workflows
• Identify opportunities to enhance serviceability, scalability, and operational efficiency across ProAssure solutions
• Act as a trusted technical partner to customer stakeholders and advocate best practices
• Mentor ProAssure members and internal stakeholders on technical capabilities
• Provide account coverage to ensure uninterrupted customer service

Skills

Healthcare IT experience

Clinical training

Cross-functional collaboration

Education

Bachelors in CS/Engineering/BA/IT or 6+ years experience

Tools

MS Office

Excel

Job description

The ProAssure Enablement Specialist, Advanced Operations provides advanced technical services, support, and enablement for enterprise customers. The position will partner with cross-functional teams to enable ProAssure to support new solutions and services as they are introduced. Responsibilities include contributing to the development and operational readiness of new services and capabilities by defining technical requirements, establishing support processes, developing implementation and deployment approaches, and validating solutions for ProAssure support. The role will also identify opportunities to improve serviceability, scalability, and customer support readiness while translating new solution requirements into sustainable operational capabilities.

What you will do:

• Partner with ProAssure Services leadership to drive operational planning, service strategy, resource alignment, and continuous improvement initiatives that enhance the scalability, quality, and efficiency of ProAssure services.
• Lead and contribute to strategic projects and continuous improvement initiatives across ProAssure Services and cross-functional teams, identifying opportunities to enhance processes, tools, technologies, and service delivery models.
• Enable ProAssure to support new solutions and services by partnering with cross-functional teams to assess operational requirements, define technical and support requirements, develop implementation and deployment approaches, establish support processes, and validate operational readiness.
• Conduct discovery and develop scalable service capabilities for new and evolving solutions by evaluating product deployment and utilization within customer environments, gathering insights on workflows and support requirements, and translate product and customer needs into best practices, deployment strategies, support models, documentation, training, tools, and operational processes.
• Identify opportunities to enhance serviceability, scalability, and operational efficiency across ProAssure-supported solutions and lead or influence.
• Act as a trusted technical partner to customer stakeholders, proactively anticipating needs, recommending improvements, and helping customers maximize the value and effectiveness of their clinical communication and workflow solutions.
• Mentor and provide technical guidance to other ProAssure members and internal stakeholders, sharing expertise, establishing best practices, and helping build organizational capabilities to support current and future solutions.
• Provide account coverage to ensure uninterrupted customer service.

What you need:

Required:

• Bachelors in Computer Science, Engineering, Business Administration or Information Technology, or in lieu of degree, 6+ years of additional relevant experience
• Minimum 4 years of healthcare IT (HIT) experience supporting IT infrastructure & IT teams within a healthcare environment
• Demonstrated experience supporting clinical end users through rounding and training
• Knowledge of clinical integrations with third party systems and applications and experience managing a database-driven system
• Travel up to 50% within the US with potential for international travel
• Must be a US Citizen

Preferred:

• Highly proficient with MS Office, especially Excel
• Demonstrated analytical and troubleshooting skills, capable of diagnosing and resolving technical issues independently
• Strong communication skills, capable of collaborating with both technical and non-technical stakeholders
• Demonstrated success in delivering customer service excellence and presenting to large groups of people
• Able to work successfully in different customer environments while managing competing priorities

United States of America Pay Ranges:

• USN: $89,300 - $148,800 USD Annual
• US5: $93,800 - $156,200 USD Annual
• US10: $98,200 - $163,700 USD Annual
• US15: $102,700 - $171,100 USD Annual
• US20: $107,200 - $178,600 USD Annual
• US30: $116,100 - $193,400 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.