Healthcare IT Desktop Support Specialist II

SolutionHealth; Nashua (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, prescription, and view

Job summary

SolutionHealth is seeking a Technical Support Specialist II to provide Tier II desktop support for staff-wide desktops, laptops, printers, and mobile devices. You will diagnose and resolve issues using a range of tools, and assist with core desktop applications.

Responsibilities include remote and in-person support, inventory management, and rotating on-call duties. An Associate degree is required, with A+ certification and healthcare experience preferred.

Qualifications

• Associate’s degree or equivalent in information systems or related field required.
• Bachelor’s degree or equivalent in information systems or related field preferred.
• CompTIA A+ certification required; other industry certs (Network+, MCP, MCSE) preferred.
• A minimum of 3–5 years’ experience supporting PCs in a networked environment required. 5+ years in healthcare setting preferred.

Responsibilities

• Diagnose and resolve complex technical and application issues, in-person and remotely.
• Respond to support requests via telephone, email and in-person via the ticketing system.
• Analyze and resolve mildly complex problems with applications and hardware.
• Triages and escalates more complex issues to Tier III or IV support teams.
• Install new desktops, laptops, printers and peripheral devices daily.
• Maintain accurate inventory of IT assets and equipment for the organization.
• Hours vary based on Health System needs and can include nights and/or weekends.
• Occasional local travel and rotating 7X24 on-call schedule; may require off hours work.

Education

Associate’s Degree or equivalent in Information Systems or related field

Bachelor’s Degree or equivalent in Information Systems or related field

Job description

SolutionHealth is seeking a Technical Support Specialist II to provide Tier II desktop support for staff-wide desktops, laptops, printers, and mobile devices. You will diagnose and resolve issues using a range of tools, and assist with core desktop applications.

Responsibilities include remote and in-person support, inventory management, and rotating on-call duties. An Associate degree is required, with A+ certification and healthcare experience preferred.