Healthcare IT Desktop & Network Support Technician

Texas Organ Sharing Alliance; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Texas Organ Sharing Alliance in San Antonio, TX seeks a Desktop Support Technician II to provide advanced technical support for deploying, maintaining, and troubleshooting computer systems, software, printers, and peripherals. You will handle escalated issues, manage user accounts, assets, and ensure HIPAA compliance.

The role involves monitoring network and telephony, performing diagnostics, and collaborating with security teams to protect PHI, with opportunities to mentor junior staff and

Qualifications

• High school diploma or higher; MIS/CS degree preferred.
• Minimum 2 years of desktop support or network troubleshooting.
• CompTIA A+ required; Microsoft Modern Desktop/Azure certs preferred.
• Knowledge of HIPAA and healthcare data regulations.

Responsibilities

• Provide advanced diagnostics and troubleshooting for complex issues.
• Install, configure, and support computer systems, applications, and peripherals.
• Monitor network and telephony systems; document changes and issues.
• Assist with security patches, access controls, and compliance.
• Manage user accounts, provisioning, and asset tracking.
• Collaborate with security teams and mentor junior staff.
• Respond to alerts, maintain SLAs, and support on-call shifts.

Skills

Troubleshooting

Windows/macOS support

Mobile devices

Network diagnostics

PBX telephony

Asset management

Security compliance

Scripting (PowerShell)

Education

Bachelor's degree in MIS/CS

High school diploma

Tools

PowerShell

Microsoft Azure

PBX systems

Job description

Texas Organ Sharing Alliance in San Antonio, TX seeks a Desktop Support Technician II to provide advanced technical support for deploying, maintaining, and troubleshooting computer systems, software, printers, and peripherals. You will handle escalated issues, manage user accounts, assets, and ensure HIPAA compliance.

The role involves monitoring network and telephony, performing diagnostics, and collaborating with security teams to protect PHI, with opportunities to mentor junior staff and