Healthcare Intake & Referrals Coordinator

Southern NH Medical Center; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Short-term disability

Long-term disability

Life insurance

Tuition reimbursement

403(b) plan

Welliot Health Center

Job summary

Southern NH Medical Center is seeking an organized, detail‑oriented professional to independently manage the new patient office, acting as the first point of contact for potential patients, providers, and referring offices seeking services within the health system. You will process referrals, verify demographics and insurance, coordinate with Epic EMR, maintain logs, and support the referral process from intake to appointment and denial notifications.

On-site schedule is Monday–Friday, 8:00 a.m.

Qualifications

• High school diploma or equivalent required.
• Three (3) years of related medical office experience; minimum 1-year medical terminology.
• Proficient in Microsoft Office; proficient in navigating Epic electronic medical record; detail oriented with strong organizational and communication skills.

Responsibilities

• Processes all incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assists potential new patients and referring offices with new patient process, with a large volume of phone contact and electronic and/or faxed new patient information.
• Answers and/or screen all incoming calls/inquiries and directs elsewhere as appropriate.
• Obtains and verifies demographic and coverage information, organize, ensure accuracy, and complete new patient referral form following department guidelines for each new patient.
• Requests prior medical records, testing, and referrals and ensure information is received prior to appointment.
• Keeps track of each referral at various stages of completion and continually following up on pending issues.
• Verifies accuracy of information by identifying patient’s demographics, hospital number, insurance, and patient history.
• Conducts research in Epic patient records for historical information.
• Provides accurate and up-to-date status on all new patient referrals using Patient Message function in Epic to continually document information.
• Notifies Manager of any urgent incoming requests for review and ensures records are available.
• Follows specified procedures for dispatching finished referrals to designated person(s) for approval to either book appointments or notify referring providers of denials.
• Establishes and maintains all logs, records, or other file systems necessary to accurately track production for referral office.
• Reviews our compliance policy and reminder process with the patient.
• Completes a MINI registration within the EPIC system, scheduling the patient with appropriate provider.

Skills

Microsoft Office

Epic EMR navigation

Detail oriented

Education

High School Diploma

Tools

Epic EMR

Job description

Southern NH Medical Center is seeking an organized, detail‑oriented professional to independently manage the new patient office, acting as the first point of contact for potential patients, providers, and referring offices seeking services within the health system. You will process referrals, verify demographics and insurance, coordinate with Epic EMR, maintain logs, and support the referral process from intake to appointment and denial notifications.

On-site schedule is Monday–Friday, 8:00 a.m.