Healthcare Intake Coordinator — Hybrid, Bilingual

Humana; Boca Raton (FL); Hybrid; USD 39,000 - 49,000; Full time

Job summary

Humana is seeking an Intake Coordinator to review referrals, verify patient information, and coordinate with RNs for SOC assessments in a hybrid schedule. You will verify benefits and obtain authorizations while serving as a liaison among patients, clinicians, referral sources, and internal teams.

The role emphasizes accuracy, CMS policy adherence, and exceptional customer service in a healthcare setting, with on-site commuting as needed.

Qualifications

• 1+ years of customer service experience.
• Experience with Microsoft Office Suite (Word, Outlook, Excel, and Teams).
• Competence in addressing and resolving issues that may arise during the intake process.
• Bilingual (English and Spanish speaker).
• Must be passionate about contributing to an organization focused on improving consumer experiences.

Responsibilities

• Review incoming referrals and new cases to ensure accuracy and completeness.
• Contact patients to verify demographic, clinical, and insurance information following CMS policies and compliance standards.
• Assign cases to Registered Nurses for Start of Care (SOC) assessments and monitor progress to ensure documentation is submitted within required timeframes.
• Coordinate with insurance providers to verify benefits, confirm coverage, and obtain prior authorizations when needed.
• Serve as a liaison between patients, clinicians, referral sources, and internal departments to support smooth transitions into care.
• Track authorization statuses and follow up promptly to avoid delays in service.
• Maintain organized and accurate records for all incoming referrals, communications, and case assignments.
• Communicate promptly with clinical leadership regarding any barriers, missing documentation, or issues affecting case acceptance.
• Provide excellent customer service to patients, families, referral partners, and internal team members.

Skills

Customer service

MS Office

Issue resolution

Bilingual English/Spanish

Customer-focused

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

Humana is seeking an Intake Coordinator to review referrals, verify patient information, and coordinate with RNs for SOC assessments in a hybrid schedule. You will verify benefits and obtain authorizations while serving as a liaison among patients, clinicians, referral sources, and internal teams.

The role emphasizes accuracy, CMS policy adherence, and exceptional customer service in a healthcare setting, with on-site commuting as needed.