Intake Coordinator Home Health

CenterWell; United States; Remote; USD 39,000 - 49,000; Part time

Job summary

CenterWell is seeking an Intake Coordinator to handle calls from referrals and patients, screen for home care eligibility, and coordinate transitions with the clinical team.

You will verify benefits, negotiate rates, and obtain initial authorizations while documenting conversations and maintaining payer relationships. This remote role may require occasional travel to Humana offices for training.

Qualifications

• High School Diploma or equivalent.
• Typing speed 40 wpm or higher.
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams.
• 3+ years in health care delivery or related business experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of insurance reimbursement process preferred.
• Data entry experience preferred.

Responsibilities

• Receive and respond to calls from referrals or patients to identify needs and determine ability to meet them.
• Record outcomes and follow up, identify alternative community resources when needed.
• Perform initial telephone screening for home care eligibility and inform the clinical team of acceptance.
• Notify referral sources of status and provide information to ensure smooth patient transition to home care.
• Identify payer sources, verify benefits, negotiate rates, obtain authorizations and establish primary payers.
• Access account information and communicate terms to staff.
• Collaborate with Intake team to resolve payor issues and monitor referral source satisfaction.

Skills

Typing 40 wpm

Microsoft Office

Medical terminology

Insurance reimbursement

Data entry

Education

High School Diploma

Tools

Word

Excel

Outlook

Teams

Job description

Availability Requirements:

Part-time position: Scheduled for up to 29 hours a week.

Schedule: Monday-Friday with availability to be scheduled between the hours of 9am-6pm CST. Shifts will be scheduled primarily in the afternoons and may vary from week to week. Occasional weekend coverage required.

Holidays: Must be available to work 2–3 holidays per year, with additional holiday coverage as needed based on business needs.

Job Responsibilities

As an Intake Coordinator, you will report directly to the Intake Supervisor and you will:

• Receive/respond to incoming calls from referral sources or potential patients, exchange information to identify patient needs, and determine our ability to meet them.
• Record the outcome of calls either manually or in an automated manner, make follow‑up calls, and identify alternative community service resources when solutions are not available.
• Perform initial telephone screening to determine patients' appropriateness for home care services with referral sources. Advise branch staff of patient acceptance and provide all relevant information to ensure patients' smooth transition to home care.
• Contact referral sources to advise of referral status, and provide to the clinical team who will deliver the services requested.
• Identify potential payer sources, verify benefits with payer sources (by department organizational structure), negotiate rates and obtain initial authorizations and frequency of visits from case managers. Establish primary payers and document conversations with payer sources.
• Access national or regional account information, including the names of accounts and terms of the contracts and communicate these conversations to branch and intake department staff.
• Work with Intake team, branch staff, and patients identifying solutions for payor source problems.
• Monitor and keep track of referral sources' satisfaction levels. Communicate customer service issues to up‑line Intake and branch staff.

Use your skills to make an impact

Required Experience:

• High School Diploma or equivalent
• You will need to demonstrate a typing speed of 40 words per minute or higher
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams
• 3 or more years in health care delivery or related business experience preferred
• Knowledge of medical terminology preferred
• Knowledge of insurance reimbursement process preferred
• Data entry experience preferred

Work at Home Requirements:

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

ravel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Florida Background Screening Requirements:

Notice for candidates applying to this position from a Florida work location, including Florida home-based work location. This position is subject to Florida Level 2 background screening through the Care Provider Background Screening Clearinghouse. For information about the screening process and requirements, visit: https://info.flclearinghouse.com.

Scheduled Weekly Hours

29

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year