Customer Care Specialist — $18/hr + Quarterly Bonus

Austin Community College; Irving (TX); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and holidays

Disability programs

Job summary

A community college in Texas is seeking a Customer Service Representative to handle inbound calls from providers and members. The role involves a 6+ week training program, answering inquiries, and documenting calls. Candidates should have up to 1 year of related experience and a high school diploma or GED. Comprehensive benefits including medical insurance and paid time off are offered. The position is full-time, with a competitive hourly rate plus quarterly bonuses.

Qualifications

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry.

Responsibilities

• Successfully complete a 6+ week training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics.

Skills

Excellent verbal and written communication skills

Demonstrated proficiency in Microsoft Word

Demonstrated proficiency in Excel

Demonstrated proficiency in Outlook

Education

High school diploma or GED

Job description

A community college in Texas is seeking a Customer Service Representative to handle inbound calls from providers and members. The role involves a 6+ week training program, answering inquiries, and documenting calls. Candidates should have up to 1 year of related experience and a high school diploma or GED. Comprehensive benefits including medical insurance and paid time off are offered. The position is full-time, with a competitive hourly rate plus quarterly bonuses.