Health Insurance CSR I — Inbound Support + Training

WebTPA; Irving (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision, life and 1%+?

Life insurance, Short- and long-term f

401(k) includes employer contribution

Paid time off, volunteer time off, and

11 holidays

Additional voluntary benefits options

Comprehensive wellness program

Job summary

WebTPA in Irving, TX is seeking a Customer Service Representative to handle inbound calls from providers and members, delivering courteous, accurate answers about benefits, claims and eligibility.

This full-time role starts with a 4-week training program (Mon–Fri 8:00–4:30 CST). Regular shifts run weekdays between 7:00 and 7:00 CST. The position offers $18.00 per hour plus a quarterly bonus and a comprehensive benefits package. We are an Equal Employment Opportunity employer.

Qualifications

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry preferred.
• High school diploma or GED.
• Professional phone voice and etiquette.
• Excellent verbal and written communication skills are required.

Responsibilities

• Successfully complete a 4 week training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Handle call backs and escalations as necessary.

Skills

Professional phone etiquette

Verbal communication

Written communication

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High school diploma or GED

Job description

WebTPA in Irving, TX is seeking a Customer Service Representative to handle inbound calls from providers and members, delivering courteous, accurate answers about benefits, claims and eligibility.

This full-time role starts with a 4-week training program (Mon–Fri 8:00–4:30 CST). Regular shifts run weekdays between 7:00 and 7:00 CST. The position offers $18.00 per hour plus a quarterly bonus and a comprehensive benefits package. We are an Equal Employment Opportunity employer.