Bilingual CSR: Inbound Health Insurance Support (Austin)

BCforward; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A reputable staffing firm is seeking a Customer Service Representative in Austin, TX. This role requires handling inbound calls and verifying health insurance information. Candidates should have at least 6 months of customer service experience and proficiency in Microsoft Office. Training will be provided, and the role demands availability for any shift between 7 AM and 7 PM. The position is contract-based with a duration of over 8 months.

Qualifications

• 1 year of Microsoft Office Experience required.
• Minimum 6 months of customer service or call center experience.
• Knowledge of Texas Medicaid preferred.

Responsibilities

• Receive inbound calls from providers and clients.
• Verify private health insurance information.
• Enter insurance data into TPL database.

Skills

Microsoft Office Experience

Customer service

Call center experience

Knowledge of Texas Medicaid

Education

College Graduate or equivalent certification

High school diploma or GED

Military Veteran

Job description

A reputable staffing firm is seeking a Customer Service Representative in Austin, TX. This role requires handling inbound calls and verifying health insurance information. Candidates should have at least 6 months of customer service experience and proficiency in Microsoft Office. Training will be provided, and the role demands availability for any shift between 7 AM and 7 PM. The position is contract-based with a duration of over 8 months.