Healthcare Inbound Support Agent (Member Help)

Healthcare Support Staffing; Troy (MI); On-site; USD 16,531 - 17,908; Full time

Job summary

A national healthcare recruiting firm in Michigan is seeking a Call Center Representative to assist members with eligibility and benefit inquiries. The role involves answering high volumes of inbound calls and requires strong customer service skills. Candidates should have a high school diploma and 1-3 years of call center experience. The position offers a pay range of $12-$13 per hour based on experience, with potential for overtime and extensions.

Qualifications

• 1-3 years customer service/call center experience.
• Great attendance, punctuality, and reliability.

Responsibilities

• Handle eligibility, benefit, and payment questions.
• Answer incoming calls in a high volume call center environment.
• Toggling multiple screens and maintaining conversations with customers.

Skills

Customer service

Multitasking

Communication

Education

HS Diploma/GED

Job description

A national healthcare recruiting firm in Michigan is seeking a Call Center Representative to assist members with eligibility and benefit inquiries. The role involves answering high volumes of inbound calls and requires strong customer service skills. Candidates should have a high school diploma and 1-3 years of call center experience. The position offers a pay range of $12-$13 per hour based on experience, with potential for overtime and extensions.