Remote Call Center Rep - Patient Services

Advantage Health; Detroit (MI); Remote; USD 20,664 - 24,796; Full time

Job summary

A healthcare provider is looking for a Call Center Representative to work from home in Michigan. This role involves answering calls, scheduling appointments, and providing vital information to patients. Candidates must have good customer service skills, a strong understanding of HIPAA regulations, and experience in a medical office setting. Excellent communication and computer skills are essential for success in this position. Pay ranges from $15 to $18 per hour based on experience.

Qualifications

• Excellent customer service and communication skills.
• Knowledge of HIPAA regulations and patient confidentiality.
• Experience in a medical office setting is necessary.
• Computer and organizational skills are essential.

Responsibilities

• Answer incoming calls and provide assistance.
• Schedule appointments and gather patient information.
• Communicate with medical offices and manage documentation.

Skills

Customer service principles

HIPAA knowledge

Microsoft Office proficiency

Organizational skills

Communication skills

Interpersonal skills

Knowledge of medical terminology

Understanding insurance billing

Education

Graduation from an accredited technical school or equivalent experience

Tools

EMR system

Dental/medical practice management software

Job description

A healthcare provider is looking for a Call Center Representative to work from home in Michigan. This role involves answering calls, scheduling appointments, and providing vital information to patients. Candidates must have good customer service skills, a strong understanding of HIPAA regulations, and experience in a medical office setting. Excellent communication and computer skills are essential for success in this position. Pay ranges from $15 to $18 per hour based on experience.