Healthcare Implementation Project Lead

XiFin Pharmacy Solutions; San Diego (CA); On-site; USD 118,000 - 140,000; Full time

Job summary

XiFin seeks an Implementation Project Manager to lead end-to-end customer implementations of the Empower RCM solution and integrated product offerings for pharmacy‑based customers. From kickoff to go‑live and stabilization, you will own delivery and outcomes, ensuring on‑time adoption and high customer satisfaction.

You will coordinate across product, engineering, and operations, maintaining governance and visibility, while guiding customers through the go‑live and early production

Qualifications

• Bachelor’s degree in Business, Healthcare, Healthcare IT, or related discipline (or equivalent experience).
• 3+ years progressive experience in project management, implementation, or program coordination.
• Formal project management certification (PMP, CAPM, or equivalent).
• Experience with Software Development Life Cycle (SDLC).
• Experience with healthcare technology or healthcare services implementations, particularly in revenue cycle management.
• Experience supporting pharmacy-based customers, including specialty pharmacy, retail or clinical pharmacy or DME.
• Familiarity with healthcare interoperability standards such as NCPDP, HL7, or EDI.
• Must be available to travel domestically up to 20%.

Responsibilities

• Lead end-to-end implementation efforts, ensuring customers reach go-live successfully and on schedule.
• Own overall project outcomes, including scope, timeline, risk, quality, and customer satisfaction.
• Drive accountability across internal teams and customer stakeholders.
• Act as the primary point of contact and trusted advisor for customers throughout implementation.
• Set clear expectations, proactively communicate risks and decisions, and maintain strong relationships.
• Ensure customers are confident in both the solution and the process.
• Bring clarity and consistency to project execution in environments that may lack defined processes.
• Identify gaps, inefficiencies, and opportunities for improvement across implementations.
• Partner with leadership and cross-functional teams to introduce scalable, practical process improvements.
• Manage and track key implementation activities, including: conversion file development and validation, HL7 interfaces and/or web service transactions, EDI payer enrollment and pre-live testing, claim/eligibility/transaction testing prior to go-live.
• Coordinate across product, engineering, operations, and external stakeholders to resolve issues and maintain momentum.
• Coordinate training plans, schedules, and readiness activities; confirm go-live coverage and execution plans; guide customers through go-live and early production stabilization.
• Develop and maintain detailed project plans and milestone reporting; track risks, issues, dependencies; maintain documentation aligned with internal protocols and audit requirements.

Skills

Project management mindset

Customer experience

Problem solving

Communication

Relationship management

Organized/detail-oriented

Ownership

Education

Bachelor’s degree in Business/Healthcare/Healthcare IT

3+ years progressive PM/implementation experience

PMP/CAPM or equivalent

Tools

SDLC

HL7

EDI

Job description

XiFin seeks an Implementation Project Manager to lead end-to-end customer implementations of the Empower RCM solution and integrated product offerings for pharmacy‑based customers. From kickoff to go‑live and stabilization, you will own delivery and outcomes, ensuring on‑time adoption and high customer satisfaction.

You will coordinate across product, engineering, and operations, maintaining governance and visibility, while guiding customers through the go‑live and early production