Implementation Project Manager

XiFin Pharmacy Solutions; San Diego (CA); On-site; USD 118,000 - 140,000; Full time

Job summary

XiFin seeks an Implementation Project Manager to lead end-to-end customer implementations of the Empower RCM solution and integrated product offerings for pharmacy‑based customers. From kickoff to go‑live and stabilization, you will own delivery and outcomes, ensuring on‑time adoption and high customer satisfaction.

You will coordinate across product, engineering, and operations, maintaining governance and visibility, while guiding customers through the go‑live and early production

Qualifications

• Bachelor’s degree in Business, Healthcare, Healthcare IT, or related discipline (or equivalent experience).
• 3+ years progressive experience in project management, implementation, or program coordination.
• Formal project management certification (PMP, CAPM, or equivalent).
• Experience with Software Development Life Cycle (SDLC).
• Experience with healthcare technology or healthcare services implementations, particularly in revenue cycle management.
• Experience supporting pharmacy-based customers, including specialty pharmacy, retail or clinical pharmacy or DME.
• Familiarity with healthcare interoperability standards such as NCPDP, HL7, or EDI.
• Must be available to travel domestically up to 20%.

Responsibilities

• Lead end-to-end implementation efforts, ensuring customers reach go-live successfully and on schedule.
• Own overall project outcomes, including scope, timeline, risk, quality, and customer satisfaction.
• Drive accountability across internal teams and customer stakeholders.
• Act as the primary point of contact and trusted advisor for customers throughout implementation.
• Set clear expectations, proactively communicate risks and decisions, and maintain strong relationships.
• Ensure customers are confident in both the solution and the process.
• Bring clarity and consistency to project execution in environments that may lack defined processes.
• Identify gaps, inefficiencies, and opportunities for improvement across implementations.
• Partner with leadership and cross-functional teams to introduce scalable, practical process improvements.
• Manage and track key implementation activities, including: conversion file development and validation, HL7 interfaces and/or web service transactions, EDI payer enrollment and pre-live testing, claim/eligibility/transaction testing prior to go-live.
• Coordinate across product, engineering, operations, and external stakeholders to resolve issues and maintain momentum.
• Coordinate training plans, schedules, and readiness activities; confirm go-live coverage and execution plans; guide customers through go-live and early production stabilization.
• Develop and maintain detailed project plans and milestone reporting; track risks, issues, dependencies; maintain documentation aligned with internal protocols and audit requirements.

Skills

Project management mindset

Customer experience

Problem solving

Communication

Relationship management

Organized/detail-oriented

Ownership

Education

Bachelor’s degree in Business/Healthcare/Healthcare IT

3+ years progressive PM/implementation experience

PMP/CAPM or equivalent

Tools

SDLC

HL7

EDI

Job description

Are you interested in harnessing technology and AI to transform healthcare?

At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care.

We’re on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you’re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.

About the Role

The Implementation Project Manager plays a critical role in activating value for our customers and for XiFin.

In this role, you are accountable for ensuring customers successfully adopt XiFin’s solutions and reach go‑live in a timely, predictable manner in order to enable revenue activation, operational efficiency, and improved patient and provider outcomes. Beyond delivery, this role directly impacts the customer experience. You will serve as the central point of coordination and trust, guiding customers through complex implementations and ensuring they feel confident, supported, and set up for long‑term success.

The Project Manager owns the successful delivery of customer implementations across XiFin’s Empower RCM solution, as well as integrated product solutions supporting pharmacy‑based customers.

This role leads complex, multi‑workstream implementations that often include technical integrations, payer and trading partner dependencies, and clinical or pharmacy workflows. You are responsible for end‑to‑end execution from project kickoff through go‑live and stabilization.

Success in this role requires strong ownership, sound judgment, and the ability to bring structure to ambiguous environments while effectively navigating diverse stakeholders and priorities.

How you will make an impact:

Own Delivery & Outcomes

• Lead end‑to‑end implementation efforts, ensuring customers reach go‑live successfully and on schedule
• Own overall project outcomes, including scope, timeline, risk, quality, and customer satisfaction
• Drive accountability across internal teams and customer stakeholders

Deliver an Exceptional Customer Experience

• Act as the primary point of contact and trusted advisor for customers throughout implementation
• Set clear expectations, proactively communicate risks and decisions, and maintain strong relationships
• Ensure customers are confident in both the solution and the process

Drive Structure & Process Improvement

• Bring clarity and consistency to project execution in environments that may lack defined processes
• Identify gaps, inefficiencies, and opportunities for improvement across implementations
• Partner with leadership and cross‑functional teams to introduce scalable, practical process improvements

Coordinate Complex Workstreams

• Manage and track key implementation activities, including:

• Conversion file development and validation
• HL7 interfaces and/or web service transactions
• EDI payer enrollment and pre‑live testing
• Claim, eligibility, or transaction testing prior to go‑live

• Coordinate across product, engineering, operations, and external stakeholders to resolve issues and maintain momentum

Support Go‑Live & Adoption

• Coordinate training plans, schedules, and readiness activities
• Confirm go‑live support coverage and execution plans
• Guide customers through go‑live and early production stabilization

Maintain Governance & Visibility

• Develop and maintain detailed project plans and milestone reporting
• Track risks, issues, and dependencies, escalating as appropriate
• Maintain documentation aligned with internal protocols and audit requirements

This is an onsite position at our office in San Diego, CA.

What you will bring to the team:

We’re looking for someone with a project management mindset who is passionate about the customer experience. You might be a great fit if you:

• Self-started, with a proven track record of owning and delivering complex implementations end‑to‑end
• Strong problem‑solving skills with the ability to operate effectively in ambiguous or evolving environments
• Confidence to challenge the status quo and influence stakeholders, including strong personalities
• Excellent communication and relationship‑management skills
• Highly organized and detail‑oriented, with the ability to manage multiple priorities simultaneously
• Self‑starter mindset with a strong sense of accountability and ownership

Skills and experience you have:

You don’t need to check every box. We will consider a combination of education and experience, including:

• Bachelor’s degree in Business, Healthcare, Healthcare IT, or a related discipline (or equivalent experience)
• 3+ years of progressive experience in project management, implementation, or program coordination
• Formal project management certification (PMP, CAPM, or equivalent)
• Experience working within the Software Development Life Cycle (SDLC)
• Experience with healthcare technology or healthcare services implementations, particularly in revenue cycle management
• Experience supporting pharmacy‑based customers, including specialty pharmacy, retail or clinical pharmacy or DME
• Familiarity with healthcare interoperability standards such as NCPDP, HL7, or EDI
• Exposure to payer enrollment, eligibility, claims, reimbursement, or clinical service billing workflows
• Must be available to travel domestically up to 20%

Why XiFin?

We’re more than just a healthcare technology company—we’re a team that cares about people.
Here’s a glimpse at what we offer:

• Comprehensive health benefits including medical, dental, vision, and telehealth
• 401(k) with company match and personalized financial coaching to support your financial future
• Health Savings Account (HSA) with company contributions
• Wellness incentivesthat reward your preventative healthcare activities
• Tuition assistance to support your education and growth
• Flexible time off and company-paid holidays
• Social and fun eventsto build community at our locations!

Pay Transparency

At XiFin, we believe in pay transparency and fairness. The expected annual salary range for this role is $118,000 - $140,000, based on your experience, skills, and geographic location.

Depending on your qualifications, you may be considered for either an Implementation Manager or Senior Implementation Manager title. Final compensation will be determined during the selection process and may vary accordingly.

Accessibility & Accommodations

We’re committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at 858-436-2901.

Equal Opportunity Employer

XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.