Healthcare Implementation Project Lead

Daniels Health; Chicago (IL); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Job stability

Comprehensive benefits

401K matching

Permanent position

Mission-driven work

Growth opportunities

Job summary

Daniels Health in Chicago seeks a Customer Implementation Project Manager to lead end-to-end client implementations, acting as the quarterback of the process and coordinating across Sales, Account Management, Operations, and Clinical Education.

You will develop project plans, run kickoff meetings, monitor progress, manage scope changes, and ensure on-time delivery while maintaining clear communication with internal teams and external stakeholders.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience managing customer implementations, onboarding programs, client delivery initiatives, operations projects, or related project management activities.
• Experience in healthcare, healthcare services, health technology, clinical operations, medical waste, or another regulated industry.
• Proven success leading complex, cross-functional implementation or deployment projects.
• Strong project management skills, including planning, dependency tracking, risk management, issue resolution, change control, and status reporting.
• Experience using project management platforms, CRM systems such as Salesforce, and collaboration tools.
• Exceptional organizational skills with strong attention to detail and follow-through.
• Ability to work independently, prioritize competing demands, and make sound decisions in a dynamic environment.
• Strong communication and stakeholder management skills with the ability to influence without direct authority.

Responsibilities

• Lead end-to-end customer implementations from project handoff through installation, go-live, and transition to ongoing support.
• Serve as the primary point of contact and project lead for customers throughout the implementation lifecycle.
• Develop and maintain project plans, including scope, milestones, timelines, deliverables, dependencies, and risks.
• Facilitate customer kickoffs, implementation meetings, readiness reviews, and post-launch follow-up activities.
• Coordinate cross-functional teams including Sales, Account Management, Operations, Supply Chain, Installation, Technology, Clinical Education, Training, and Client Success.
• Drive accountability for project deliverables, action items, and deadlines across internal and external stakeholders.
• Monitor implementation progress, proactively identify risks, and develop mitigation plans to keep projects on track.
• Maintain project documentation, status reports, risk logs, action plans, and launch readiness materials.
• Manage scope changes and ensure implementation requirements are documented and communicated effectively.
• Identify opportunities to improve implementation processes, tools, workflows, and the overall customer experience.

Skills

Project management

Cross-functional leadership

Communication

Stakeholder management

Scheduling

Risk management

Education

Bachelor's degree

Tools

Salesforce

Project Management Platforms

Job description

Daniels Health in Chicago seeks a Customer Implementation Project Manager to lead end-to-end client implementations, acting as the quarterback of the process and coordinating across Sales, Account Management, Operations, and Clinical Education.

You will develop project plans, run kickoff meetings, monitor progress, manage scope changes, and ensure on-time delivery while maintaining clear communication with internal teams and external stakeholders.