Field-Based Healthcare Program Manager

Daniels Sharpsmart; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Daniels Health & Sharpsmart in Indianapolis is seeking a proactive Program Manager to lead customer accounts in healthcare settings. You will build relationships with clients, coordinate services, and drive KPI-focused outcomes across safety, sustainability, efficiency and compliance.

The role requires field presence, on-site education for clinical staff, audits of contract KPIs, and collaboration with operations, sales, logistics and finance to ensure successful implementations and renewals.

Qualifications

• Experience managing accounts, healthcare preferred.
• Strong relationship-building skills.
• Customer service mindset.
• Ability to work independently without direct supervision.
• Experience with CRM systems such as Salesforce.com.

Responsibilities

• Develop and execute customer account strategies aligned with defined key business metrics, including client retention, revenue growth, cost savings and profitability.
• Partner with Account Managers and Field Service to ensure service meets requirements.
• Advocate for customers internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance.
• On-site presence with activities such as educating clinical staff on safety, sustainability and compliance.
• Conduct routine audits related to KPI commitments.
• Perform consultative business reviews after analyzing metrics and goals.
• Hold ongoing customer meetings to communicate best practices and outcomes.
• Collaborate across operations, sales, logistics and finance to support customer needs.
• Assist with installs and implementations for new customers or expansions.

Skills

Account management

Relationship building

Customer service minded

Independent worker

Tools

Salesforce.com

Job description

Daniels Health & Sharpsmart in Indianapolis is seeking a proactive Program Manager to lead customer accounts in healthcare settings. You will build relationships with clients, coordinate services, and drive KPI-focused outcomes across safety, sustainability, efficiency and compliance.

The role requires field presence, on-site education for clinical staff, audits of contract KPIs, and collaboration with operations, sales, logistics and finance to ensure successful implementations and renewals.