Healthcare Implementation Lead (SaaS)

Keebler Health, Inc.; New York (NY); Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Equity options

Benefits package

Growth opportunities

Collaborative culture

Job summary

Keebler Health, Inc. is seeking an Implementation Manager to ensure our software is deployed, adopted, and delivering measurable value for customers.

This US-based role blends hands-on implementation with project leadership and customer-facing work to drive adoption during pilots, launches, and ongoing use. You will own customer relationships and collaborate with clinical, operational, and technical stakeholders to define plans, timelines, and success metrics, while coordinating across sales,

Qualifications

• 3–5+ years in implementation, customer success, professional services, or program delivery, ideally in software.
• Track record delivering complex software implementations from planning through adoption.
• Excellent project-management skills and close attention to detail.
• Credibility with customer stakeholders and the ability to have difficult conversations.
• Ability to coordinate technical and non-technical teams without direct authority.
• Strong written and verbal communication skills.
• Healthcare tech, enterprise SaaS, or regulated-industry experience preferred.
• Familiarity with EHR data and standards such as FHIR, HL7, HIPAA is a plus.

Responsibilities

• Own customer relationships through implementation, launch, and adoption.
• Build trusted relationships with clinical, operational, and technical stakeholders and executives.
• Develop implementation plans, governance structures, and communication rhythms.
• Lead customer meetings, progress reviews, and planning conversations.
• Monitor customer health and address risks, gaps, and opportunities.
• Lead implementations from pilot through launch and ongoing delivery.
• Coordinate work across customer teams and Keebler Health’s internal groups.
• Define success criteria and ensure deliverables meet commitments.
• Capture data requirements: roster specs, system access, file transport, EHR data sources.

Skills

Implementation

Customer success

Project management

Healthcare software

Healthcare data awareness

Job description

Keebler Health, Inc. is seeking an Implementation Manager to ensure our software is deployed, adopted, and delivering measurable value for customers.

This US-based role blends hands-on implementation with project leadership and customer-facing work to drive adoption during pilots, launches, and ongoing use. You will own customer relationships and collaborate with clinical, operational, and technical stakeholders to define plans, timelines, and success metrics, while coordinating across sales,