Healthcare Implementation Lead - Hybrid

Press Ganey; Utah; Ibrido; USD 70.000 - 85.000; Tempo pieno

Descrizione del lavoro

Press Ganey, a leading experience measurement and analytics provider, seeks a Client Implementation Manager for a hybrid role in Chicago, South Bend, or Provo. You will oversee the client onboarding experience, coordinate cross‑functional teams, and ensure alignment on product needs, timelines, and implementation strategy.

The ideal candidate has 5+ years in client-facing PM/consulting roles, strong communication skills, and a track record of delivering complex projects with high client

Competenze

• Minimum 5 years of relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field.
• Excellent interpersonal, communications, listening, and presentation skills.
• Solid working knowledge of improvement methodology, best practices, and data analytics.
• Proven track record of successfully delivering complex projects and attaining high client satisfaction.

Mansioni

• Provides day to day oversight of the client implementation including understanding the clients’ goals and use cases, recommend, and guide product configuration, help set expectations, and establish priorities.
• Forms strong relationships with clients by serving as the primary point of contact for implementation, understanding and communicating client feedback internally.
• Partners with Delivery Team to ensure completion of product configuration, manage timeline for deliverables and to setup clients for success.
• Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success.
• Brings in appropriate PG Forsta experts and creates seamless handoff to other departments and post implementation support.
• Identify and escalation challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical.
• Provides product overview and connects client with training and education opportunities.

Conoscenze

Client-facing PM

Interpersonal communication

Data analytics

Improvement methodologies

Formazione

Bachelor’s degree

Descrizione del lavoro

Press Ganey, a leading experience measurement and analytics provider, seeks a Client Implementation Manager for a hybrid role in Chicago, South Bend, or Provo. You will oversee the client onboarding experience, coordinate cross‑functional teams, and ensure alignment on product needs, timelines, and implementation strategy.

The ideal candidate has 5+ years in client-facing PM/consulting roles, strong communication skills, and a track record of delivering complex projects with high client