Client Onboarding & Implementation Associate

Qualtrics; South Bend (IN); On-site; USD 70,000 - 95,000; Full time

Job summary

Press Ganey is seeking an Associate Client Implementation Manager to lead standard client onboarding projects for mid-market healthcare clients. You will serve as the primary day-to-day contact, coordinating across internal teams to ensure on-time delivery and alignment with client goals.

You will build expertise in healthcare environments, Qualtrics products, and implementation methodologies while maintaining proactive communication and strong project plans.

Qualifications

• 3-5 years of experience in client-facing project coordination, healthcare operations, or SaaS implementation.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal, communication, and problem-solving skills.
• Experience with project management tools (e.g., Smartsheet, Jira, Salesforce) preferred.
• Familiarity with healthcare provider organizations and multi-stakeholder environments is a plus.

Responsibilities

• Own and manage standard client onboarding projects for mid-market clients.
• Serve as the day-to-day client contact, ensuring alignment on objectives, timelines, and deliverables.
• Coordinate with cross-functional delivery teams to execute configurations, data integrations, and product deployments.
• Identify project risks and issues early and collaborate with supervisors on resolution strategies.
• Provide clear, proactive communication to clients and internal stakeholders.
• Support clients in understanding workflows, product configurations, and training pathways.
• Maintain accurate project plans, status reports, and documentation.
• Contribute to process improvements by sharing feedback and supporting team initiatives.
• Build foundational expertise in healthcare client environments, Qualtrics products, and implementation methodology.

Skills

Client coordination

Healthcare operations

SaaS implementation

Education

Bachelor's degree in business

Tools

Smartsheet

Jira

Salesforce

Job description

Press Ganey is seeking an Associate Client Implementation Manager to lead standard client onboarding projects for mid-market healthcare clients. You will serve as the primary day-to-day contact, coordinating across internal teams to ensure on-time delivery and alignment with client goals.

You will build expertise in healthcare environments, Qualtrics products, and implementation methodologies while maintaining proactive communication and strong project plans.