Healthcare Client Implementation Lead

Qualtrics; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Press Ganey, a leading provider of experience measurement and analytics, seeks an Associate Client Implementation Manager to oversee standard deployments of PG Forsta solutions for mid-market healthcare clients. You will serve as the day-to-day client contact, ensuring alignment on objectives, timelines, and deliverables.

You will collaborate with cross-functional delivery teams to configure, integrate data, and deploy products while building foundational healthcare client domain expertise and

Qualifications

• 3-5 years of experience in client-facing project coordination, healthcare operations, or SaaS implementation.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal, communication, and problem-solving skills.
• Experience with project management tools (Smartsheet, Jira, Salesforce) preferred.
• Familiarity with healthcare provider organizations is a plus.

Responsibilities

• Own and manage standard client onboarding projects for mid-market clients.
• Serve as the day-to-day client contact, ensuring alignment on objectives, timelines, and deliverables.
• Coordinate with cross-functional delivery teams to execute configurations, data integrations, and product deployments.
• Identify project risks and issues early and collaborate with supervisors on resolution strategies.
• Provide clear, proactive communication to clients and internal stakeholders.
• Support clients in understanding workflows, product configurations, and training pathways.
• Maintain accurate project plans, status reports, and documentation.
• Contribute to process improvements by sharing feedback and supporting team initiatives.

Skills

Client coordination

Healthcare operations

SaaS implementation

Interpersonal skills

Communication skills

Problem-solving

Education

Bachelor's degree

Tools

Smartsheet

Jira

Salesforce

Job description

Press Ganey, a leading provider of experience measurement and analytics, seeks an Associate Client Implementation Manager to oversee standard deployments of PG Forsta solutions for mid-market healthcare clients. You will serve as the day-to-day client contact, ensuring alignment on objectives, timelines, and deliverables.

You will collaborate with cross-functional delivery teams to configure, integrate data, and deploy products while building foundational healthcare client domain expertise and