Associate Client Implementation Lead

Press Ganey; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Job summary

Press Ganey in Chicago seeks an Associate Client Implementation Manager to lead standard onboarding projects for mid-market healthcare clients. You will serve as the day-to-day client contact, coordinate with cross-functional teams, and ensure projects stay on time and within scope.

This role builds hands-on project management experience, develops expertise in Qualtrics products, and prepares you for eventual ownership of complex enterprise implementations.

Qualifications

• 3–5 years of experience in client‑facing project coordination or SaaS implementation.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong interpersonal, communication, and problem‑solving skills.
• Familiarity with healthcare provider organizations a plus.

Responsibilities

• Own and manage standard client onboarding projects for mid-market clients.
• Serve as the day‑to‑day client contact, ensuring alignment on objectives, timelines, and deliverables.
• Coordinate with cross‑functional delivery teams to execute configurations, data integrations, and product deployments.
• Identify project risks and issues early and collaborate with supervisors on resolution strategies.
• Provide clear, proactive communication to clients and internal stakeholders.
• Support clients in understanding workflows, product configurations, and training pathways.
• Maintain accurate project plans, status reports, and documentation.
• Contribute to process improvements by sharing feedback and supporting team initiatives.
• Build foundational expertise in healthcare client environments, Qualtrics products, and implementation methodology.

Skills

Client-facing

Communication

Problem-solving

Multi-tasking

SaaS implementation

Education

Bachelor's degree

Tools

Smartsheet

Jira

Salesforce

Job description

Press Ganey in Chicago seeks an Associate Client Implementation Manager to lead standard onboarding projects for mid-market healthcare clients. You will serve as the day-to-day client contact, coordinate with cross-functional teams, and ensure projects stay on time and within scope.

This role builds hands-on project management experience, develops expertise in Qualtrics products, and prepares you for eventual ownership of complex enterprise implementations.