Client Implementation Lead

Press Ganey; Chicago (IL); On-site; USD 90,000 - 150,000; Full time

Job summary

Press Ganey is seeking an Implementation Manager to lead client onboarding and coordinate across internal Delivery teams to ensure successful go-live and adoption of our healthcare analytics solutions.

The role emphasizes building client trust, clear communication of product needs and timelines, and seamless collaboration with stakeholders across departments to deliver outcomes that improve patient and stakeholder experiences in complex healthcare environments.

Responsibilities

• Provides day to day oversight of the client implementation including understanding the clients’ goals and use cases, recommend and guide product configuration, help set expectations, and establish priorities.
• Forms strong relationships with clients by serving as the primary point of contact for implementation, understanding and communicating client feedback internally.
• Partners with Delivery Team to ensure completion of product configuration, manage timeline for deliverables and to setup clients for success.
• Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success.
• Brings in appropriate PGForsta experts and creates seamless handoff to other departments and post implementation support.
• Identify and elevate challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical

Job description

Press Ganey is seeking an Implementation Manager to lead client onboarding and coordinate across internal Delivery teams to ensure successful go-live and adoption of our healthcare analytics solutions.

The role emphasizes building client trust, clear communication of product needs and timelines, and seamless collaboration with stakeholders across departments to deliver outcomes that improve patient and stakeholder experiences in complex healthcare environments.