Client Onboarding & Implementation Lead

Qualtrics; Seattle (WA); On-site; USD 110,000 - 150,000; Full time

Job summary

Press Ganey is seeking an Implementation Manager to serve as the primary client liaison through onboarding, go-live, and handoff to Delivery Teams. You will coordinate product configuration, timelines, and stakeholder alignment to ensure client success and satisfaction.

The role requires 5+ years in client-facing PM/consulting roles, strong communication, and deep understanding of hospital/health system operations. Travel up to 5% for on-site or virtual client support is expected.

Qualifications

• Minimum 5 years' experience in client-facing project management, consulting, or operations.
• Excellent interpersonal, communications, listening, and presentation skills.
• Solid working knowledge of improvement methodology, best practices, and data analytics.

Responsibilities

• Provides day to day oversight of the client implementation including understanding the clients' goals and use cases, recommend and guide product configuration, help set expectations, and establish priorities.
• Forms strong relationships with clients by serving as the primary point of contact for implementation, understanding and communicating client feedback internally.
• Partners with Delivery Team to ensure completion of product configuration, manage timeline for deliverables and to setup clients for success.
• Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success.
• Brings in appropriate PGForsta experts and creates seamless handoff to other departments and post implementation support.
• Identify and escalation challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical.
• Provides product overview and connects client with training and education opportunities.

Skills

Client-facing

Project management

Communication

Data analytics

Travel flexibility

Education

Bachelor's degree

Job description

Press Ganey is seeking an Implementation Manager to serve as the primary client liaison through onboarding, go-live, and handoff to Delivery Teams. You will coordinate product configuration, timelines, and stakeholder alignment to ensure client success and satisfaction.

The role requires 5+ years in client-facing PM/consulting roles, strong communication, and deep understanding of hospital/health system operations. Travel up to 5% for on-site or virtual client support is expected.