Healthcare Front Office Supervisor – Patient Access Leader

Riverside Nursing Center of Thomaston; Williamsburg (VA); On-site; USD 28,000 - 37,000; Full time

Job summary

Riverside Health System in Williamsburg, VA is seeking an Office Administrator to supervise clerical staff and manage day-to-day office operations, ensuring smooth patient flow and high-quality service.

You will advise patients on insurance and billing, coordinate scheduling with physicians, and help train front office staff while maintaining accurate medical records and payroll processes.

Qualifications

• Experience in a medical office setting.
• Knowledge of medical billing/coding basics.
• Strong attention to detail and customer service.

Responsibilities

• Assist patients regarding bills, insurance, and other issues; refer to appropriate team member when unable to help personally.
• Fill in for any office position as needed.
• Monitor facilities and ensure cleanliness of waiting, reception, exam areas and break rooms.
• Ensure closing procedures and deposits are completed accurately.
• Maintain focus on customer service; use patient feedback to improve care and access.
• Ensure equipment is maintained and supplies stocked.
• Evaluate staff skill mix to improve efficiency.
• Maintain full appointment slots by rescheduling no-shows and using other methods.
• Coordinate new hire orientation and staff training.
• Oversee completeness and accuracy of medical records for continuity of care.
• Supervise operational aspects: physician schedule, payroll, customer service, access to care, and accounts if applicable.

Skills

Medical office experience

Coding knowledge

Insurance experience

Education

High school diploma or equivalent

Associate's Degree

Job description

Riverside Health System in Williamsburg, VA is seeking an Office Administrator to supervise clerical staff and manage day-to-day office operations, ensuring smooth patient flow and high-quality service.

You will advise patients on insurance and billing, coordinate scheduling with physicians, and help train front office staff while maintaining accurate medical records and payroll processes.