Medical Front Office Supervisor: Patient Care & Office Ops

Riverside Health; United States; On-site; USD 28,000 - 37,000; Full time

Job summary

Riverside Health in Williamsburg, VA is seeking an Office Manager to supervise the clerical team and daily office operations. You will support the Office Manager and Practice Director, supervise personnel, manage supplies, and ensure smooth scheduling and patient flow.

The role requires strong customer service, knowledge of coding and billing, and the ability to train staff. Competitive hourly pay and benefits are offered; opportunity to contribute to high-quality patient care within Riverside

Qualifications

• High school diploma or equivalent is required.
• Associate degree preferred.
• 1–3 years medical office experience preferred.
• 1–3 years coding experience preferred.
• 1–3 years insurance experience preferred.

Responsibilities

• Assist patients with bills, insurance, and related issues.
• Refer to appropriate team member when unable to assist directly.
• Fill in for any office position as needed to maintain operations.
• Monitor facilities and keep waiting, reception, and exam areas clean.
• Ensure closing procedures and deposits are accurate.
• Maintain customer service focus across the practice.
• Improve patient perception using feedback from surveys.
• Resolve care access and service concerns or complaints.
• Ensure equipment is maintained and supplies stocked.
• Evaluate staff mix to improve efficiency and effectiveness.
• Keep appointment slots full by rescheduling no-shows.
• Oversee orientation for new hires and mandatory training.
• Train front office staff and oversee medical records completeness.

Skills

Medical office administration

Education

High school or equivalent

Associates Degree

Job description

Riverside Health in Williamsburg, VA is seeking an Office Manager to supervise the clerical team and daily office operations. You will support the Office Manager and Practice Director, supervise personnel, manage supplies, and ensure smooth scheduling and patient flow.

The role requires strong customer service, knowledge of coding and billing, and the ability to train staff. Competitive hourly pay and benefits are offered; opportunity to contribute to high-quality patient care within Riverside