Medical Front Office Supervisor - Patient Access & Operations

Riverside Health System; Williamsburg (VA); On-site; USD 28,000 - 37,000; Full time

Job summary

Riverside Health System in Williamsburg, Virginia, is seeking an experienced front office supervisor to oversee clerical staff and daily office operations. You will guide patient flow, handle billing and insurance questions, and ensure accurate scheduling and records to deliver efficient, customer-friendly care.

The role requires 1–3 years of medical office experience, coding and insurance knowledge, and a willingness to cover various front office tasks as needed; associates degree preferred.

Qualifications

• Must have high school or equivalent.
• Associates degree preferred.
• 1-3 years medical office experience preferred.
• 1-3 years coding experience preferred.
• 1-3 years insurance experience preferred.

Responsibilities

• Assists patients regarding bills, insurance, and other issues. Refers to appropriate team member when unable to help personally.
• Assists or fills in for any office position.
• Monitors facilities on an ongoing basis and assures the cleanliness of all waiting areas, reception areas, patient exam areas, employee break areas, restrooms, and other common areas.
• Ensures closing procedures and deposit is completed accurately.
• Assures that customer service is a focus of the practice. Uses information from patient satisfaction surveys to improve patient perception of care. Resolves concerns and responds to complaints related to care, access, and service.
• Assures equipment is maintained and supplies are ordered and stocked as necessary.
• Evaluates skill mix and utilization of team members to identify areas for improved effectiveness and efficiency.
• Appointment slots are kept full by rescheduling no shows and utilizing any other means necessary to maintain patient volume.
• Coordinates department-specific new hire orientation to minimize voluntary turnover. Coordinates, plans, and monitors education including mandatory education and orientation. Trains front office staff.
• Oversees the completeness and accuracy of medical records for continuity of care and timely service.
• Responsible for the supervision of the operational aspects of the practice including physician’s schedule, appointments, staffing levels, payroll, customer service, access to care, and account management if applicable. Maintains scheduling per the physician matrix and physician requests.
• Assures co-pays are collected and insurance is properly documented. Averages less than 5% error rate in setting up cases and appointments. Time of service collections should be at least 25-30%.

Skills

Customer service

Office administration

Communication

Education

High school or equivalent

Associate degree

Job description

Riverside Health System in Williamsburg, Virginia, is seeking an experienced front office supervisor to oversee clerical staff and daily office operations. You will guide patient flow, handle billing and insurance questions, and ensure accurate scheduling and records to deliver efficient, customer-friendly care.

The role requires 1–3 years of medical office experience, coding and insurance knowledge, and a willingness to cover various front office tasks as needed; associates degree preferred.