Healthcare Front Office Specialist: Patient Experience

Wellstar Health System, Inc.; LaGrange (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

Wellstar Health System, Inc. is seeking a Front Office Specialist to deliver exceptional patient service, greet and register patients, and support daily front-office operations in a fast-paced clinic environment.

The role requires 2 years of admin front office experience in healthcare, reliable communication, and basic insurance knowledge. High school diploma or GED is required, with opportunities for growth at Wellstar.

Qualifications

• 2 years administrative front office experience in a physician practice or health care setting preferred.
• Strong customer service background and communication skills.
• Familiarity with medical terminology and insurance processes.

Responsibilities

• Greet patients and guests, answer phones, schedule appointments, and support front-desk operations.
• Verify insurance eligibility and collect co-pays; balance cash and workflow daily.
• Register/schedule patients, scan insurance cards, and manage check-in/out procedures.
• Coordinate with clinic staff, provide reminders, and perform other duties as assigned.

Skills

Customer service experience

Verbal and written communication

Education

High School Diploma / GED

Tools

Experion (EHR system)

Insurance filing knowledge

Medical terminology

Job description

Wellstar Health System, Inc. is seeking a Front Office Specialist to deliver exceptional patient service, greet and register patients, and support daily front-office operations in a fast-paced clinic environment.

The role requires 2 years of admin front office experience in healthcare, reliable communication, and basic insurance knowledge. High school diploma or GED is required, with opportunities for growth at Wellstar.