Oncology Front Desk & Medical Office Specialist

Hackensack Meridian Health; Edison (NJ); On-site; USD 38,000 - 50,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support ambulatory care operations across multiple locations. You will handle front desk functions, patient check-in, scheduling, registration and check-out while ensuring a positive patient experience.

The ideal candidate will have a High School diploma or GED, strong customer service skills, and proficiency with Microsoft Office or Google Suite. Travel to various locations may be required.

Qualifications

• High School diploma or GED required; associates degree preferred.
• 1+ years of customer service experience.
• Able to multitask in a fast-paced environment.
• Travel to various locations may be required.
• Proficient in MS Office or Google Suite.

Responsibilities

• Front desk duties in ambulatory care and medical office.
• Check-in, scheduling, registration and check-out of patients.
• Provide post-visit patient support and follow-up as needed.
• Help maintain patient satisfaction and efficient workflow.

Skills

Customer service

Multitasking

Time management

Professional communication

Travel flexibility

Education

High School diploma or GED

Associates Degree preferred

Clerical training preferred

Tools

EMR/EHR experience

Microsoft Office

Google Suite

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Medical Office Specialist performs a variety of secretarial and administrative duties for the outpatient medical office relating to the organization and management of the department. The Medical Office Specialist is responsible for all front desk functions identified in the ambulatory setting. The role of the Medical Office Specialist is to provide optimal support to the team and to ensure patients receive the very best care, satisfaction and experience during the check-in, scheduling, registration, and check-out process while at the office, and continue to support our patients post visit for any appointment needs and concerns.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), or GED equivalent programs and/or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills that may include but are not limited to Microsoft office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Education, Knowledge, Skills and Abilities Preferred:

• Associates Degree.
• Minimum of 1 year related work experience in a physician practice, hospital setting.
• EMR/EHR experience.
• Prior clerical training, knowledge.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!