Healthcare Front Desk Specialist

Mercyhealth; Rockford (IL); Hybrid; USD 23,000 - 35,000; Full time

Job summary

Mercyhealth Women's Center in Rockford, IL is seeking a full-time Receptionist to serve as the first point of contact for patients, visitors, and callers. You will answer phones, route messages, assist with Epic registration, and support daily office operations in a busy clinical setting.

The role requires strong customer service, basic Epic knowledge, and accuracy in handling demographics and payments. Flexibility for overtime and visiting alternate locations may be needed.

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.
• Basic knowledge of Epic is a plus.

Responsibilities

• Answer incoming calls, determine caller needs, and route messages.
• Assist with EMR registration in Epic and update patient demographics.
• Greet visitors, manage lobby flow, and support mail, supplies, and clerical duties.

Skills

Phone etiquette

Customer service

Medical terminology

Education

High School Diploma or equivalent

Tools

Epic

Job description

Mercyhealth Women's Center in Rockford, IL is seeking a full-time Receptionist to serve as the first point of contact for patients, visitors, and callers. You will answer phones, route messages, assist with Epic registration, and support daily office operations in a busy clinical setting.

The role requires strong customer service, basic Epic knowledge, and accuracy in handling demographics and payments. Flexibility for overtime and visiting alternate locations may be needed.