Front Office Assistant

Adelante Healthcare; Goodyear (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Adelante Healthcare Goodyear is seeking a Front Office Assistant to provide direct patient service. Duties include check-in/out via EPM, verify insurance, cashiering, scheduling, and answering phones. The role involves clerical tasks and organizing medical records.

The ideal candidate will have a HS diploma, CPR/AED certification, a valid fingerprint clearance card, strong communication and math skills, and basic computer proficiency. Prior front desk or customer service experience is a plus.

Qualifications

• High school diploma or GED required.
• CPR/AED certification through AHA/Red Cross required.
• Valid Level One Fingerprint Clearance Card for behavioral health locations.
• Strong communication and mathematical skills.
• Basic computer proficiency and familiarity with Windows/MS Office.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet patients and assist with questions or direct them to the appropriate person.
• Answer the phone, greet callers, determine the reason for the call and resolve issues or refer.
• Maintain and distribute patient documentation in an organized manner.
• Enter patient demographics and information into the practice management system.
• Obtain and enter patient registration information into the system.
• Identify financial status and refer eligibility as needed.
• Verify third party payer coverage and billing information.
• Prepare and balance daily financial batch for processing.
• Handle cash drawer and daily receipts accurately.
• Schedule patient appointments for medical providers via the PM system.
• Scan documents into the electronic health record.
• Support audits and data collection for quality initiatives.
• Educate patients about services and how to access them.

Skills

High school diploma or GED

CPR & AED certification

Fingerprint Clearance Card

Communication skills

Mathematical skills

Computer proficiency

Problem solving

Multi-tasking

Education

HS Diploma or GED

Job description

Job DetailsJob Location: Adelante Healthcare Goodyear - Goodyear, AZ 85395Education Level: HS Diploma from accredited schoolJob Category: Health CarePOSITION SUMMARY

The Front Office Assistant position provides direct customer service to patients. Duties include but are not limited to check-In and check-out of patients via EPM, verifies insurance eligibility, provide cashier services. Schedule and confirm patient appointments. Answer incoming phone calls. All clerical activities, office supply maintenance and scanning of medical records.

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Inclusion
• Nurture
• Service
• Purposeful
• Integrity
• Resilient
• Engaged

QualificationsESSENTIAL SKILLS AND EXPERIENCE:

• High school diploma or GED from an accredited institution
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
• Proficient mathematical skills for use in a healthcare setting
• Basic computer proficiency to include Windows, MS Office, and internet
• Ability to problem solve in situations both independently or with support from team and/or leadership
• Ability to multi-task and work effectively in a high-stress and fast-moving environment

POSITION REPONSIBILITIES

• Greet all patients and offers assistance with questions, or directs them to appropriate person or location
• Responsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person
• Maintain and distributes patient documentation in an organized manner
• Accurately enter all patient demographics and all other required information into practice management system
• Obtain patient registration information and enter into computer system
• Identify financial status of patients regarding sliding fee scale, insurance or discounts. Refers to eligibility as needed.
• Verify third party payer coverage and billing information - insurance, etc.
• Prepare and balance individual financial daily batch for processing.
• Accurate handling of cash drawer and daily receipts
• Schedule patient appointments for medical providers via the computerized PM
• Scan documents into electronic health record
• Knowledge of and participate in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection
• Educates patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services.

NONESSENTIAL SKILLS AND EXPERIENCE:

• Ability to communicate in more than one language
• Electronic Health Record experience
• One year of front desk or customer service experience

Additional Duties and Responsibilities

• Other duties as assigned
• Performed duties cross functionally across all departments and with all medical providers
• Travel to other health centers to meet operational need for provider and patient care coverage

Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.

In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.