Front Desk & Patient Experience Coordinator (Part-Time, Tue/Thu 2-7)

FX Physical Therapy; Elkridge (MD); On-site; USD 18,000 - 26,000; Part time

Job summary

FX Physical Therapy in Elkridge, MD is seeking a Clinic Assistant to greet patients, support therapists, and ensure a smooth front desk experience. You will uphold FX branding by staying organized, friendly, and professional while following established processes.

Responsibilities include handling patient check-in, collecting copays, rescheduling, and coordinating with the office staff to keep the clinic clean and efficient. This role supports a positive patient experience every day at our clinic.

Qualifications

• Experience in customer service or front desk is preferred but not required.
• Preferred knowledge of physical therapy and insurance verification is beneficial but not required.
• Experience verifying insurance benefits is preferred but not required.

Responsibilities

• Maintain a friendly upbeat mood and demeanor at the front office.
• Must demonstrate professionalism with patients and employees.
• Excellent customer service and communication skills.
• Reliable and takes initiative to complete tasks and protocol accurately and thoroughly.
• General knowledge of FX Physical Therapy services.
• Follow proper procedure for patient intake at the beginning of their appointment.
• Properly collecting patient copays, deductibles and/or past due amounts in POS system.
• Follow up and reschedule all appointments that have been canceled.
• Contact new patient leads in order to get them scheduled.
• Ensures that the clinic is kept clean, neat and organized.
• General knowledge and ability to verify insurance benefits for all new patients.

Skills

Effective communicator

Strong interpersonal skills

Able to handle multiple tasks

Fast-paced environment

Comply with dress code

Problem solver

Take responsibility for actions

Able to work varying hours

Job description

FX Physical Therapy in Elkridge, MD is seeking a Clinic Assistant to greet patients, support therapists, and ensure a smooth front desk experience. You will uphold FX branding by staying organized, friendly, and professional while following established processes.

Responsibilities include handling patient check-in, collecting copays, rescheduling, and coordinating with the office staff to keep the clinic clean and efficient. This role supports a positive patient experience every day at our clinic.