Healthcare Front Desk & Patient Access Specialist

Three Rivers Diagnostics; Pittsburgh (Allegheny County); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid holidays

Paid time off

Vision insurance

Job summary

Three Rivers Diagnostics is seeking a reliable Front Desk Receptionist to join our on-site administrative team at Heritage Lab Services. This full-time role supports clinical operations, handles inquiries, greets visitors, and manages mail and PHI in a compliant environment.

The ideal candidate has 1 year of front desk or client services experience, strong customer service skills, and proficiency in Microsoft applications and keyboarding.

Qualifications

• High school diploma or GED required.
• 1 year front desk or client services experience. Previous medical field experience is preferred.
• Lab compliance, Microsoft applications, typing 50 WPM+, record-keeping and documentation, strong customer service skills, and time management are required.

Responsibilities

• Serve as the first line of response for departmental phone calls and direct inquiries to the appropriate personnel.
• Greet visitors and direct to relevant departments as needed.
• Monitor and respond to emails promptly with professionalism and clear communication.
• Maintain accurate daily logs of missing information and discrepancies for follow-up actions.
• Manage all incoming and outgoing mail with proper documentation.
• Follow laboratory PHI handling requirements to ensure confidentiality and HIPAA compliance.
• Perform other duties as assigned and support team during changes in a professional manner.

Skills

Lab Compliance

Microsoft Application

Typing 50 WPM

Record-Keeping

Customer Service

Time Management

Education

High school diploma or GED

Tools

PHI handling procedures

Job description

Three Rivers Diagnostics is seeking a reliable Front Desk Receptionist to join our on-site administrative team at Heritage Lab Services. This full-time role supports clinical operations, handles inquiries, greets visitors, and manages mail and PHI in a compliant environment.

The ideal candidate has 1 year of front desk or client services experience, strong customer service skills, and proficiency in Microsoft applications and keyboarding.